Euphoria Threads

Returns & Refund Policy

Returns & Exchanges

Thank you for shopping with Euphoria Threads! We want you to be completely satisfied with your purchase. Please read our Return & Refund policy carefully to understand your rights and obligations.

Returns

You may return any unworn, unwashed, and undamaged items within 30 days of your purchase for a full refund or exchange. To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@euphoriathreads.com with your order number and the reason for your return.
  2. Return Instructions: We will provide you with instructions on how to send your item back. Please note that customers are responsible for the cost of return shipping.
  3. Ship Your Return: Pack the item securely in its original packaging, including all tags, and ship it back to us using the shipping method of your choice.

 

Refunds

  • Processing Time: Refunds will be processed within 5-10 business days after we receive your returned item. You will receive a confirmation email once your refund has been processed.
  • Original Payment Method: Refunds will be credited to the original payment method used at the time of purchase.

 

Exchanges

If you would like to exchange an item for a different size or design, please follow the return process above. After we receive your returned item, we will send out the new item of your choice.

 

Non-Returnable Items

  • Customized or personalized items are non-returnable.
  • Sale items are final sale and cannot be returned or exchanged.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days

of receiving your order. We will arrange for a replacement or refund at no extra cost to you.


Shipping Costs

  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.



Contact Us

If you have any questions or concerns about our Return & Refund policy, please reach out to us at:

Email: support@euphoriathreads.com
Phone: 1-571-678-9455
Mailing Address: 590 Grove St. #1274, Herndon, VA 20170

Thank you for choosing Euphoria Threads! We appreciate your business and are here to help.